Privacy Policy

1. Introduction

This policy applies to wawgroupglobal.com and the Android application WAW GROUP, package com.wawgroup.app. WAW Group provides fleet-management and GPS-tracking services for organisations and their authorised users.

The information processed depends on the services used, the devices connected and the features configured for your organisation. Where your employer or fleet operator manages your account or vehicle, that organisation also determines how its fleet information is used. Please consult its privacy notices for its own monitoring practices.

2. Information We Collect

To provide our services, we may process information supplied by you or your organisation, information transmitted by connected vehicle devices, and technical information generated when the website or application is used. Depending on the service, this may include:

• Account, contact and user-access information.
• Vehicle identifiers and fleet configuration information.
• GPS positions, journeys and other fleet or telematics records.
• Device, application and operational information needed to deliver and support the service.
• Information you send when requesting support or contacting us.

3. Location and GPS Data

Our tracking services may process precise GPS locations associated with connected fleet vehicles, together with timestamps, movement and journey history. This information supports vehicle visibility, trip review, alerts and other configured fleet-management functions. Location records may relate to an identifiable person when linked to a driver or user.

Vehicle location transmitted by an installed tracking device is distinct from the location of the phone used to view that vehicle. Any use of the phone’s location depends on the mobile features enabled and the device permissions granted. The permissions displayed by Android identify the access requested by the installed application.

Your fleet operator controls which vehicles are connected and which users are authorised to view their records. Changing permissions on your phone does not itself disable a separate vehicle tracking device.

4. Vehicle and Fleet Data

Depending on connected equipment and service configuration, fleet information may include vehicle names or registration details, tracker identifiers, assigned drivers, journeys, speed, mileage, ignition events, fuel readings, sensor readings and operational alerts. Not every vehicle or account provides every type of information.

We use the available records to provide the fleet views, reports and operational features selected by your organisation.

5. Account and User Information

Account information may include your name, business contact details, organisation, username and assigned access rights. Your organisation may provide or manage these details so that you can access the appropriate fleet information.

If you contact us through the website or by email, we process the information you provide, such as your name, email address, company and enquiry, to respond and provide support. Please avoid including unnecessary personal or sensitive information in messages.

6. Device and Technical Information

Technical information may include IP addresses, device or browser type, operating system, application version, connection details and diagnostic or error records. This information helps operate the services, investigate faults and maintain their security and reliability.

7. How We Use Information

We use information as needed for the services you or your organisation use, including to:

• Provide account access and apply user permissions.
• Display vehicle locations, fleet activity and journey records.
• Produce configured reports, notifications and operational alerts.
• Support fleet planning, maintenance and other enabled operational functions.
• Respond to enquiries, troubleshoot problems and communicate about the service.
• Maintain service reliability, address misuse and meet applicable legal obligations.

8. Mobile App Permissions

The permissions requested by WAW GROUP depend on its version and the features you use. Where a feature requires permission, review the Android permission request and any explanation presented in the application before granting access.

You can review and change permissions in your device settings. Denying or withdrawing a permission may limit the feature that needs it. If location access is requested, Android settings let you review the scope of access available on your device, including whether access is allowed only while using the app or in the background.

A device permission setting is separate from your organisation’s fleet-access permissions. For questions about the purpose of a permission requested by WAW GROUP, contact us using the details below.

9. Sharing of Information and Service Providers

WAW GROUP is based on Wialon fleet-management technology. Website enquiries are delivered using Microsoft’s email services.

Fleet and account information may be made available to your organisation and its authorised users according to the access configured for the service. Information may also be processed by service and technology providers supporting fleet-management infrastructure, hosting, communications or technical support, to the extent needed for those functions.

Where your organisation enables an integration or requests an export, the relevant information may be shared with the recipient it authorises. We may also disclose information when required by applicable law or a valid legal request, or where necessary to investigate misuse or protect the service and the rights or safety of affected people.

10. Data Retention

Information is retained for as long as needed for the purposes described in this policy, taking into account the service provided, account and fleet configuration, contractual requirements and applicable legal obligations. Different categories of information may have different retention requirements.

When information is no longer needed for these purposes, it should be deleted or anonymised in accordance with the applicable service arrangements. A deletion request may be subject to necessary retention for legal obligations, security, dispute resolution or records managed by your organisation. Contact us to request deletion or to ask about retention for your account or fleet.

11. Data Security

Protecting account access and fleet information is an important part of operating our services. Security arrangements depend on the systems and service providers involved and are intended to reduce the risk of unauthorised access, loss, alteration or disclosure. No method of transmission or storage can be guaranteed completely secure.

Keep your account credentials confidential, use the access authorised by your organisation and notify us if you suspect unauthorised access or a security incident.

12. International Data Processing

Depending on the infrastructure and service arrangements used, information may be processed in countries other than the country where you or your organisation are located. Applicable privacy laws and protections may differ between countries.

Any international processing must be considered in accordance with applicable data-protection requirements and the relevant service arrangements. Contact us for information about the processing arrangements that apply to your service.

13. User Privacy Rights

Depending on applicable law and your circumstances, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, portability or objection to certain uses. Where processing relies on consent, you may be able to withdraw it. You may also have the right to complain to the relevant data-protection authority.

To make a privacy, account-deletion or data-deletion request, email info@wawgroupglobal.com. Include enough information to identify your account and the request, but do not send your password. We may need to verify your identity and clarify the information involved.

If your organisation manages the information, we may need to coordinate with its administrator or direct your request to it. Deleting the mobile app from your phone does not by itself delete your account or vehicle records. Requests are considered subject to applicable law and any necessary retention described above.

14. Children’s Privacy

WAW GROUP is a business fleet-management service intended for organisations and their authorised users, rather than a service directed at children. If you believe a child has provided personal information through our services, contact us so that we can review the circumstances and take appropriate action.

15. Changes to This Privacy Policy

We may update this policy to reflect changes to the services, processing arrangements or applicable requirements. The current version will be published on this page with an updated date. Where required, material changes will be communicated through an appropriate additional notice.

16. Contact Us

For questions about this policy or to make a privacy request, contact: